 Concurrent Educational Sessions Schedule & Descriptions, click here. |
Famed Consultant to Present "Measuring Customer Loyalty
Thursday, May 15, 8:30 a.m. - 9:30 a.m.
 Don't miss this unique opportunity to hear Fred Reichheld, named one of the top 25 consultants in the world by Consulting Magazine, at the IRgA 82nd Annual Convention & Trade Show.
Widely recognized as one of the world's leading authorities on business loyalty, Reichheld helps clients achieve superior results through improvements in customer, employee, partner and investor loyalty. His pioneering work has quantified the linkage between loyalty, profits and growth.
Now through the IRgA, you can learn how to apply these findings and develop a loyal customer base that will help your business grow.
Reichheld's work has been widely covered in The Wall Street Journal, New York Times, Fortune, Business Week and The Economist. His first book, The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value is an international bestseller, while his second book, Loyalty Rules!: How Today’s Leaders Build Lasting Relationships received critical acclaim. Reichheld's most recent book is entitled The Ultimate Question: Driving Profits and Growth.
Join us in Vegas and hear how Reichheld's proven techniques can apply directly to your organization. Interested in learning more on customer loyalty? Click here to read the first chapter of Reichheld's Loyalty Rules!
Expert to Address Economic Trends
in Commercial Real Estate and Construction
Tuesday, May 13, 3:00 p.m. - 4:00 p.m.
 “Housing bubble … Impending recession."
The headlines are full of scary words that would make anyone reliant on the building industry worried. There are no doubt problems caused by the subprime mortgage crisis, but all is not doom and gloom. Nationwide fundamentals in the commercial building market are still strong. Certain regions of the country are still performing well.
Find out what this means for you and your business as expert Robert Falese provides his innovative insights at the 82nd Annual Convention & Trade Show.
Falese, an authority on trends in the commercial real estate and construction financing sectors, will give greater understanding on how our nation got into this situation, what is really happening in the markets and what the near and long term future holds in the commercial and industrial construction space. He will also highlight national and regional trends in today's markets.
Falese is a Senior Vice President with Capmark Finance Inc., widely regarded as the largest US mortgage banking firm and an industry leader in mortgage lending and real estate investment banking. The firm has a servicing portfolio of approximately $371billion (as of 12/31/07) and offers a full range of financing solutions and resources to such companies as Fannie Mae, Freddie Mac and HUD/FHA.
Find Out How Your Company Can Capitalize on Green
Wednesday, May 14, 8:40 a.m. - 9:30 a.m.
 Green is a hot topic in today's marketplace. More customers are asking, "What is your green strategy?"
Marybeth Shaw, an architectural designer and principle of Shaw-Jelveh Design, LLC, will provide insight and real world experience on how your company can better market its green products and services to the industry.
Shaw has helped the U.S. Green Building Council, the World Green Building Council and ICLEI - Local Governments for Sustainability, as well as several commercial finishes companies that market to the A&D community, to implement green design in their communications: in print, on-line and in environmental graphics and signage.
New Sales-Focused Education
The IRgA is also pleased to announce a new sales-focused educational track at the Annual Convention. In addition to the traditional owner executive-level education, the new sales-focused track will offer sessions targeted to sales teams in the reprographics industry.
Bring your Sales Teams and Save! The IRgA offers reduced registration rates for companies that send multiple members to the Annual Convention - a perfect opportunity to educate your sales teams and save! |
